Here are the forms that you will need to complete when you wish to submit a travel claim. Each document can be completed as a fillable PDF or downloaded for completion by hand.

Claim forms and any accompanying documentation should be sent to [email protected]

If you are unable to access a form, please e-mail us at [email protected] and we will send it to you as an attachment for completion manually.

Medical Expenses Claim Form (162 KB)

Personal Effects & Money Claim Form (168 KB)

Cancellation / Curtailment / Rearrangement Claim Form (174 KB)

Travel Delay Claim Form (123 KB)

Personal Accident Claim Form (168 KB)

If you require assistance in completing your claim form or general advice regarding your claim please contact our Claims Team:

Paul Francis
Head of Claims
[email protected]
T: 0207 847 8674

Alison Terry
Claims Executive
[email protected]
T: 0207 847 8676

Max McCarron
Claims Assistant
[email protected]
T: 0207 847 8678

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The Claims Process

> Our experienced claims team handles all aspects of the claims process promptly and efficiently >

Make a claim