Our experienced claims team handles all aspects of the claims process promptly and efficiently. All Members receive:
- Emergency out-of-hours contact details
- Electronic access to their claims timeline
For Employers’ Liability and Public Liability (Injury) claims a specialist defence solicitor administers these claims on our behalf. All claims are acknowledged within the necessary timeframe, or within 24 hours where reported directly to UMAL. Any subsequent investigation and direct handling with solicitors and claimants is undertaken by our specialist defence solicitors.
Professional Indemnity Claims
All claims are reviewed and acknowledged within 24 hours. We instruct specialist defence solicitors to liaise with the Member, or work with them for a direct response to the claim. We also provide an initial liability assessment and regular updates.
Travel & Group Personal Accident
We handle all claims internally, with specialist international emergency assistance where required.
We actively progress potential recovery or contribution from third-parties on applicable claims, including the Members’ own deductibles.