Emergency Assistance
International Medical Group (IMG) – Emergency Advice and Assistance
In the event of an emergency whilst travelling, call IMG for advice and assistance. This service is operated by a team of multi-lingual coordinators at IMG in the UK, who can be contacted 24 hours a day, 365 days a year. IMG will assist you with your requirements and decide on the most appropriate course of action to help you through an emergency. Should you need to use this service whilst travelling, the contact details are:
Contact IMG before incurring any substantial medical expenses or being admitted as an inpatient at any hospital, clinic or nursing home. Do not arrange repatriation without the prior approval of IMG. Medical expenses over £300 and any repatriation expenses will not be covered without the prior approval of IMG
To ensure that the assistance service operates smoothly when you need them most, in the event of an emergency or if you require repatriation you must:
• Telephone IMG in the UK using the number shown above and remembering to use the correct international dialing code from the country in which you are calling
• Quote your Reference – the title of your Institution and your Name
• Give the telephone number where you can be contacted
• Give details of anyone you would like to be contacted – relative, friend, employer
NEED TO MAKE A TRAVEL CLAIM? Visit our Travel claims page.
For any queries or further information regarding our Group Travel Scheme please contact:
Leon Martin
PA, Travel & Motor Underwriter
Underwriting@umal.co.uk
T: 0207 847 8681
