In the event of an emergency whilst travelling, call Global Response for advice and assistance. This service is operated by a team of multi-lingual coordinators at Global Response in the UK, who can be contacted 24 hours a day, 365 days a year.

Remember to register for RiskMonitor Traveller and download the GlobalRiskManager app before you travel.

The services available from Global Response include:

  • Medical assistance
  • Medical monitoring
  • Guarantees of payment
  • Transfers and evacuations to a place of refuge or home
  • Arranging for up to two relatives or friends to travel out to you – if this is considered medically necessary
  • Repatriation services following curtailment, medical assistance, or death
  • Pre-trip advice
  • Visas
  • Inoculations
  • Medical advice
  • Overseas support with lost luggage
  • Message relay services following an incident, accident or admission
  • Referrals to foreign & commonwealth office or embassies
  • Legal referrals
  • Provision of information to assist with a problem
  • Security advice

To ensure that the assistance service operates smoothly when you need them most, in the event of an emergency or if you require repatriation you must:

  • Telephone Global Response in the UK using the number shown above and remembering to use the correct international dialling code from the country in which you are calling
  • Quote your Reference, the title of your Institution and your Name
  • Give the telephone number where you can be contacted
  • Give details of anyone you would like to be contacted – relative, friend, employer
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