Paul Cusition – CEO and Director
Paul joined UMAL as CEO in January 2018. Paul began his career as an Accountant in private practice, qualifying in 1981. He then joined Sun Alliance (now RSA) where, following a number of roles, he became a Director for their Global Risks Division, which encompassed their Major Clients and London Market Operation.
In 1999, he joined Travelers, a major US Insurance Group, where he became their Chief Underwriting Officer for their International operations, covering UK, Lloyds, Ireland and Canada. He was also a Director of their Lloyds Managing Agency.
In 2012 Paul was recruited to become the Active Underwriter of a Lloyds Syndicate which had been purchased by Private Equity Investors. Following a successful turn round of this business Paul established a Managing General Agency writing business on behalf of Munich Re which was sold in December 2017.
Paul has over 35 years of experience in a wide range of Insurance operations and has been an FCA approved person since 1998.
Tel: 020 7847 8672
Paul Francis – Head Of Claims
Paul has been Head of Claims at UMAL since April 2020.
Paul has worked in the insurance industry since 1987 when he started his career at Eagle Star. Paul joined Travelers (then the St Paul) in 1998 where he performed several roles including Technical Claims Manager for a private and public sector book of business including private hospitals, utilities, NHS Trusts and local authorities generating EL, PL, products liability, medical malpractice, motor and property claims before becoming Senior Claims Manager for the EL and PL claims function across the UK and Ireland.
In 2016 Paul joined Haven Claims as their Technical Claims Manager, managing a large team of technical claim handlers responsible for high value and complex motor claims including personal injury claims of the utmost severity.
Paul is an ACII qualified Chartered Insurer.
Tel: 0207 847 8674
Claire Ford – Member Relationship Manager
Claire joined UMAL in April 2019, following a 20 year career with Zurich. Claire has a broad range of experience across most areas of insurance at a Senior Management level and in a wide range of supervisory and operational roles. These included Claims, Underwriting Support and Project Management both in the UK and India. Most recently she was a Broker Development Manager for large Corporate Customers and Brokers.
Tel: 0207 847 8677
Mobile: 07562 429220
Derek Mason MA(Hons), FCII – Member Relationship Manager
Derek joined UMAL in 2010. Before this he had been a risk and insurance professional in industry.
A Fellow of the Chartered Insurance Institute since 1982, he has extensive technical knowledge and is extremely aware of commercial issues and the importance of resolving issues quickly and to the satisfaction of Members.
Derek has been a past recipient of the Association of Insurance and Risk Managers’ Chairman’s Prize and Risk Manager of the Year (Insurance Day Awards).
Tel: 0207 847 8680
Leon Martin – PA, Travel & Motor Underwriter
Leon joined UMAL in January 2001. He previously spent 10 years working for a London-based travel insurer, where he was the Senior Claims Superintendent with specific responsibility for the day to day running of their busy claims department. He is specialised in travel cover and is the underwriter for the UMAL travel and group personal accident cover.
He also arranges engineering inspection services with various providers and deals with FCA-regulated business for HMSL including motor, legal expenses, event insurance and special contingency (kidnap and ransom), placing suitable cover in the market on behalf of UMAL Members.
Tel: 0207 847 8681
Russell Wheeler – Property Underwriter
Russell joined UMAL in September 2012. He brings over 40 years of general insurance experience to the team. Russell’s career began with Guardian Royal Exchange in Ipswich and he has worked in a variety of roles but more recently as a Property Underwriter with large commercial insurers.
Russell has gained experience in most areas of insurance in a wide range of roles, including; claims, underwriting, IT, product and business systems development, project management.
Russell is an Associate of the Chartered Insurance Institute.
Tel: 0207 847 8683
Aidan Harvey – Senior Claims Executive
Aidan joined UMAL in 2014. He is an experienced Claims Professional and Non Practising Solicitor having worked for almost 20 years in the insurance industry including 5 years spent at another mutual, the Solicitors Indemnity Fund.
Before that Aidan worked in private legal practice for 12 years. Aidan has gained substantial cross class (personal injury, property and professional indemnity) experience over his career. He lives with his family in Brighton.
Tel: 0207 847 8675
Max McCarron – Claims Assistant
Max joined UMAL in June 2019. He has gained experience from working for a specialist motor insurer where he played a key part in supporting a wide range of activities across claims. Max obtained a Bachelor of Laws with a minor in criminology from the University of Liverpool.
Tel: 0207 847 8678
William Ward – Head of Operations
William joined UMAL in August 2018. He brings over 30 years of general insurance experience to the team. William’s career began in Adelaide, South Australia, also spending time working in Sydney, the United States and the last 18 years in the UK. He is an insurance operations specialist, having worked for large commercial insurers throughout his career.
William has gained experience in most areas of insurance at a management level and in a wide range of supervisory and advisory roles, including; claims, underwriting, IT, business systems analyst, project management and most recently operations management and the development and execution of strategic business initiatives.
William is an Associate of the Australian Insurance Institute and has an MBA from Henley Management College.
Tel: 0207 847 8684
Matthew Ferguson – Liability Underwriter
Matthew joined UMAL in September 2017, bringing over 35 years of both UK and International liability insurance expertise to the team. Matthew’s career began with Commercial Union in Exeter, Devon, before progressing to Head Office in London. Further advancement took him to the International Risks team, before a transfer to Reading Branch as Senior Liability Underwriter. His final role was in the newly reformed Global Risks team back in London.
A 12 months spell at Ace, was followed by 15 years’ at Generali in London, handling both UK and International clients’ liability risks.
Matthew is an Associate of the Chartered Insurance Institute.
Tel: 0207 847 8684
Harry Nagra – Company Secretary & Compliance Officer
Harry joined UMAL in February 2017. Working closely with the CEO and respective departments within UMAL, he is responsible for four main areas within the Group, comprising: Company Secretariat, Regulatory Compliance, Risk Management and Quality Management.
Harry is a graduate of the London School of Economics, a Chartered Accountant and Chartered Insurer with substantial experience in the Lloyd’s & London insurance market, covering: corporate governance, risk management, compliance & regulation, audit, financial management, corporate strategy, due diligence, mergers & acquisitions, and management consultancy.
Tel: 0203 859 1500
Alison Terry – Claims Executive
Alison joined UMAL in August 2014. She brings 15 years of claims experience gained within the Lloyds insurance market. In her previous positions she worked in the financial sector having studied languages at University.
Tel: 0207 847 8676
Feras Hamoudi – IT Manager
Feras joined UMAL in April 2019. He brings over 20 years’ experience of managing and supporting business-critical software and hardware systems in leading business environments. He has extensive knowledge of IT technologies and processes, undertaking planning, deployment, integration and migration of dynamic management solutions within the business.
Feras is an expert in delivering a first-class support service, optimising access to information and communicating effectively with both business and technical stakeholders.
Feras has a BSc degree in Artificial Intelligence from the University of Westminster.
Tel: 0207 847 8688
Richard Harper – Accountant
Richard joined the accounts team at UMAL in May 2013. He brings with him over 20 years of experience working in finance and accounting having worked much of his time for Toshiba Corporation within their European finance division. Following their relocation, Richard took on a temporary role as interim finance manager at Bromley College which led him to his current role at UMAL.
Richard has a broad range of experience in audit, accounting, finance, taxation and IT functions. He is a fellow of the Institute of Chartered Accountants in England and Wales.
Tel: 0207 847 8685
Mike Stones – Technical Risk Manager
Mike has completed Property and Health and Safety risk management inspections of UMAL Members since 1999, whilst initially working at UMAL’s principal re-insurer and then transferring to UMAL in 2006.
Mike was previously the European Technical Manager for a Global insurer, having worked in risk management since 1974, on leaving University at post-graduate level, and gaining a further post-graduate degree in 2002. Risk management inspections have been completed in over 30 countries covering an extensive range of industries and processes.
Mike currently sits on the Risk Management Group of the Fire Protection Association, producing published fire risk technical standards. He also sits on the Building Products Steering Group at the Building Research Establishment reviewing fire test standards for building materials on behalf of the Insurance industry.
Mike is a Fellow of the Chartered Insurance institute, a Chartered Member of the Institution of Occupational Safety and Health, a Certified Member of the Institute of Risk Management and a Member of the Institute of Fire Engineers.
Tel: 0780 939 6011
Julia Kyte – PA/Office Manager
Julia joined UMAL in April 2014. Julia worked in various banking and finance institutions before moving to UMAL.
Julia is often the first point of contact at UMAL and will put you through to the relevant professional to deal with your query.
Tel: 0207 847 8670