In the event of an emergency whilst travelling, call Global Response for advice and assistance. This service is operated by a team of multi-lingual coordinators at Global Response in the UK, who can be contacted 24 hours a day, 365 days a year.

Global Response will assist you with requirements and decide on the most appropriate course of action to help you through an emergency. Should you need to use this service whilst travelling, their contact details are:

Tel: +44 (0)2920 662425    E-mail:
Contact Global Response before incurring any substantial medical expenses or being admitted as an in-patient at any hospital, clinic or nursing home. Do not arrange repatriation without the prior approval of Global Response

The services available from Global Response include:

  • Medical assistance

  • Medical monitoring

  • Guarantees of payment

  • Transfers and evacuations to a place of refuge or home

  • Arranging for up to two relatives or friends to travel out to you – if this is considered medically necessary

  • Repatriation services following curtailment, medical assistance, or death

  • Pre-trip advice

  • Visas

  • Inoculations

  • Medical advice

  • Overseas support with lost luggage

  • Message relay services following an incident, accident or admission

  • Referrals to foreign & commonwealth office or embassies

  • Legal referrals

  • Provision of information to assist with a problem

  • Security advice

To ensure that the assistance service operates smoothly when you need them most, in the event of an emergencyor if you require repatriation you must:

  • Telephone Global Response in the UK using the number shown above and reMembering to use the correct international dialing code from the country in which you are calling

  • Quote your Reference, the title of your Institution and your Name

  • Give the telephone number where you can be contacted

  • Give details of anyone you would like to be contacted – relative, friend, employer