UMAL is pleased to announce that with effect from 1st August we will be launching a new combined travel assistance service, replacing the medical and security assistance services currently provided by Intana Global and Control Risks respectively.

The new assistance service is operated by Global Response and offers a single point of contact for all emergencies, whether they are medical, security or travel related. This includes a dedicated phone number from which all response advice and services are provided. The contact details for Global Response are:

We appreciate that existing travellers will have been provided with the emergency contact details for Intana Global and Control Risks, so arrangements have been made for any calls or cases to be forwarded to Global Response. Ongoing cases or cases notified on or before 31st July will continue to be dealt with by Intana Global or Control Risks.

Please visit the Emergency Assistance page which provides the up to date contact details and support information effective from 1st August 2018.

There are a number of reasons that we feel this change will be beneficial to our Members.

  • Global Response is part of International Medical Group, a multinational specialist in the provision of insurance benefits and assistance services, with unrivalled expertise in the sector

  • UMAL Members will have a single telephone number for medical and security advice and assistance, providing one integrated service

  • Access to a sophisticated travel risk management platform, RiskMonitor Traveller, delivering easy to digest and practical risk intelligence in a single intuitive platform

  • This same level of information is then also available via the GlobalRiskManager mobile app, available to all Members offering real time alerts and country risk information on the go

  • Website and App both feature configurable risk alerts for each user to set, for example, specific territorial risks

  • More granular risk ratings allowing for gradual changes in risk to be easily identified

  • Tailored claims management platforms that provide the shortest possible call routing time to appropriately qualified handlers

  • Medical staff fully integrated in UMAL’s claims handling process to ensure quick decision making

  • Upgraded reporting of management information and claims trend data to assist with risk assessment by Members

  • Expanded e-learning facility, Travel Prepare, featuring 6 modules (Basic Travel Security Awareness, Natural Disasters, Information Security Abroad, Avoiding Bribery and Corruption when Travelling, Female Traveller Security and Kidnap for Ransom)

  • Concierge Services: Pre-trip advice, overseas support with lost luggage, message relay etc. Provision of information to assist the traveller with any problems

  • Optional access to full traveller tracking, asset monitoring, bespoke intelligence reporting, journey management and risk consultancy services at favourable pricing for UMAL Members

For further information contact:

Leon Martin, Underwriter (Personal Accident, Travel and Motor)