Job Summary

Providing claims management services and support to UMAL Members. This requires a strong general insurance knowledge and awareness of issues facing the public education sector.

Location – London

Reports to: Paul Francis, Head of Claims.

Primary Job Duties & Responsibilities

As part of the UMAL claims team, you work with a mix of university and further education colleges. The Members have a wide variety of risk issues, so a broad understanding of their likely risk exposures is required.

You will support the Members to ensure they receive the maximum benefit from their membership of the mutual.

You will work closely with all parts of the business to help ensure the high level of service our Members demand and, where appropriate, to promote the interests of UMAL by working with the other business areas.

You will handle predominantly property claims submitted by or against Members, ensuring tasks are handled quickly and to a high standard and in accordance with the claims handling manual, any other internal guidelines and regulatory requirements.

You will also handle or assist with the handling of claims under the other classes of cover that UMAL provides to its Members, as required.

You will attend such meetings with Members as are required, to discuss claims related issues, and prepare such documentation as is necessary to facilitate and record the meetings.

You will help ensure that UMAL’s service providers deliver a market leading, cost effective service to both Members and the company by monitoring their performance, cost and quality.

You will work with associated entities in the sector to help enhance the profile of UMAL.

You will work as a team member providing such support as required by other members of the team and to fully participate in individual and shared project work.

You will assist the Head of Claims and CEO as required with the preparation, analysis and presentation of data on Members claims, and related tasks.

You will contribute as required to all UMAL publications including Newsletters, Technical Bulletins and corporate brochures.

Skills, Competencies and Experience
  • Significant, practical insurance market experience of claims handling covering all aspects of property business.
  • A strong technical background and expertise with a proven track record of managing key client accounts and mitigating risks and exposures.
  • A good understanding of the legal principles applicable to insurance.
  • A good understanding of Members’ business issues and cover needs and expectations.
  • Strong communication skills internally and externally.
  • Ability to represent the company externally.
  • First class customer focus and an ability to build collaborative relationships.
  • Positive attitude and effective engagement skills.
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.

Deliver a high-quality service to our Members in line with our service standards, complying with all legal, insurance and regulatory guidelines, acting at all times in compliance with the staff handbook and the policies contained within it.

To apply for this position please email Paul Francis, Head of Claims. Please explain why you think you would be suited to this role and attach your CV.

[email protected]

Deadline: 30th October 2020

Download Property Claims Job Description PDF